Return Policy

Thank you for your purchase. We you are happy with your purchase. However if you are not completely satisfied with your purchase for any reason, you may return it for a full refund or an exchange. Please see below for information on our return policy.

Returns

All returns must be postmarked within fifteen (15) days of the purchase date. We will accept, for return or exchange, items that are in new condition, unworn,  unaltered and free of damages by customer.

Return Process

To return an item, please email customer service at illuminadoinfo@gmail.com to obtain return merchandise authorization (RMA) number and return address information. Place the item securely in its original packaging.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of the item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at illuminadoinfo@gmail.com with photo of product, to arrange refund or exchange

Questions

If you have any questions concerning our return policy , please contact us at illuminadoinfo@gmail.com

Policy may be changed or updated any time.